Frequently Asked Questions


We are open from 9:30am to 5:30pm Monday - Friday.

If you are picking up in our showroom, you may pay at that time by cash, credit or check and can choose COD as the payment option on checkout.


If you have a net30 account with us, you can choose the PO or check by mail payment option on checking out.


If we are shipping your order and you do not have a net30 account, please either choose COD or check by mail option. We will send you an invoice and a link for payment. You may mail in a check, but be aware that your item will not ship until that payment is received.

We like to use vector formats like .eps, .cdr, .ai or high resolution raster images such as .tif, .jpg, .png, or .bmp with a minimum of 300 dpi. We cannot use .doc, .ppt, .xls, .pub, .wpd. See our Art Requirements page for more information.

Using the highest resolution possible helps us to make sure we are producing the very best product for your important presentation.

Normal production time on most items is 5 working days. If your order is required inside of our normal production time we understand and work hard to do everything possible to rush your order as if it where our own.

Our rush schedule is:
2 full business days: 20% of invoice subtotal
1 full business day: 30% of invoice subtotal
Same day/less than 1 full business day: 50% of invoice subtotal
2 hours or less: 75% of invoice subtotal

There is a minimum $5 rush charge for small orders that fall below that threshold.

Custom designed pieces and very large orders can take longer. We will provide a time frame for your custom order prior to production.

The cost of engraving does depend on the item. There is no charge for punctuation.
Most plaque engraving is .20 cent per letter.
Most plate engraving is .25 cent per letter.
Our glass awards include the first 40 characters then it is .50 cents per letter.
Our acrylic awards include the first 40 characters then .35 cents per letter.
Our medals we can add text on the back for an additional $2.00.
Our traditional and resin trophy pricing includes engraving which is normally 3 lines.

We normally can engrave on personal customer items after viewing the item.

Normal prices for engraving your items are:
Metal and Wood Items; standard charges are $20 or 10% set up per item and .35 cents per letter.
Glass Items; $25 or 10% set up per item and .50 cents per letter.

We do not engrave irreplaceable or heirloom items.

Yes, with your email address we will send you notification as soon as the order is completed.

Our showroom is location is 707 NW 13th St. Gainesville, FL. 32601

We are 7 blocks from the UF campus on 13th Street with plenty of free parking.

Yes, we have a very complete line of promotional products. From our website you can screen your selections by the type of item, budget, color etc. to take you straight to the products that are most suited for you. Once you have selected your items of interest simply click the order button. This will not place your final order but it will sent us all of the information about your selected item so we can review with you the set up charges and minimum quantities so our sales staff can review your potential order.

Yes, we have a very nice selection of name tags and we are known for having just about the best prices you can find anywhere, including magnet backs. Most of our signs are designed for suited for indoor use.

Besides visiting our showroom you can place your order online or by email. We do work to avoid taking engraving information on the phone to avoid the increased risk of error. We keep records or your previous orders for easy retrieval to make your repeat orders a breeze for you to place by email.

Our showroom is conveniently located at 707 NW 13th St Gainesville, FL

Yes we have a catalog that focuses on corporate awards and a second catalog that focuses on trophies and the rest of our line of products. Please call or email us at sales1@thetrophyshop.com with your address.

If there is a mistake or error, you order immediately becomes our top priority. We will even deliver if needed no matter if it is your error or ours. If the error is ours there will be no charge. If the information was given to us in error, we will correct it at a reduced fee.

Because of the personalized nature of awards, most items are not reusable after they have been engraved or etched. In some cases, the engraving plate on a trophy can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

We will accept cash, MasterCard, Visa, American Express, or approved check or purchase order.

Please contact our accounting department.

The Trophy Shop will never willfully sell, trade, rent , disclose, or make available personally identifiable information about you to any third party without first receiving your permission.

Click here for our complete Privacy Statement.

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